Service Charter

ACT LAW COURTS ADMINISTRATION

ACTLCT Service Charter 23 June 2017 (PDF 287KB) (Word 244KB)

Service Charter

The ACT Law Courts and Tribunal (ACTLCT) aims to provide high quality support to judicial officers and tribunal members and high quality services to the public using the courts and tribunal.

The ACTLCT recognises customers of the Courts and Tribunal have different needs and expectations.

The ACTLCT is committed to ensuring the principles of access and equity for all of our customers, regardless of sex, race, religion, language or national or ethnic origin.

The ACTLCT values our customers and aims to provide support to customers in accordance with this Service Charter.

Our Organisational Values

The values of the ACTLCT are Respect, Integrity, Collaboration and Innovation.

Respect

  • We take pride in our work;
  • We value the contribution of others; and
  • We relate to colleagues and clients in a fair, decent and respectful manner.

Integrity

  • We do what we say we will do, and respond appropriately when the unexpected occurs;
  • We take responsibility and are accountable for our decisions and actions; and
  • We engage genuinely with the community, managing resources entrusted to us honestly and responsibly.

Collaboration

  • We work openly and share information to reach shared goals; and
  • We take on board other views when solving problems and welcome feedback on how we can do things better.

Innovation

  • We look for ways to continuously improve our services and skills; and
  • We are open to change and new ideas from all sources.

Our Behaviours

Our Staff must:

  • undertake their duties with reasonable care and diligence, impartiality and honesty;
  • uphold the values of the public service; and
  • act with integrity and uphold the reputation of the courts, ACAT and ACTLCT.

You can expect ACTLCT staff to:

  • be professional, polite and impartial;
  • provide a prompt and efficient service;
  • do our best to protect the welfare and rights of court and tribunal users; and
  • respond within the following timeframes: 
    • Answer phone calls and return phone messages within 1 business day;
    • Respond to letters within 5 business days; and
    • Process bails and recognisances within 30 minutes.

Our Services

The ACTLCT:

  • provides practical and procedural information about the work of the Supreme Court, Magistrates Court, Coroners Court and ACAT and matters before them;
  • provides counter services for enquiries and the lodgement of court and tribunal documents;
  • creates and maintain court and tribunal records, and provides safe custody for subpoenaed documents, wills and exhibits;
  • collects court and tribunal fees and fines;
  • provides access to files or documents to court and tribunal users;
  • prepares and distributes court and tribunal hearing dates and times;
  • provides administrative assistance to judicial officers and tribunal members in the performance of their duties;
  • summons members of the public to serve as jurors in criminal trials; and
  • provides library services through the Russell Fox Library.

The ACTLCT does not:  

  • give legal advice or opinion;
  • recommend particular solicitors or legal firms;
  • prepare documents for you or research your matter.

You can assist the ACTLCT by:

  • being punctual for court and tribunal appointments;
  • providing accurate information and legible documents;
  • responding quickly to our requests;
  • treating our staff with respect;
  • complying with what is required of you by law;
  • taking responsibility for your matter and taking steps to obtain legal advice if needed; and
  • reporting any suspicious behaviour to a security officer or member of our staff.

Complaints and Feedback

If you believe that the ACTLCT has not met this service charter, please review our Complaints and Feedback Policy.